Support
Help & Support
Most questions are answered below. For anything else, send us a message and we'll get back to you.
I need to cancel a booking, or ask about a refund↓
Cancel directly from the booking's page — you'll see the exact refund outcome before confirming. Full details are in the cancellation policy.
Something happened during a specific booking — a no-show, access problem, or safety concern↓
Report it directly from that booking's page — it reaches us faster and keeps everything in context. For anything urgent or safety-related, email hello@fliit.co directly as well.
I can't log in, or forgot my password↓
Use Forgot password to reset it yourself — no need to wait for us. Still stuck? Use the form below.
Still need help?
Send us a message and we'll get back to you as soon as we can. You can also email hello@fliit.co directly.